Refund policy

Please review the following policy before placing your order.

At RIKO ZAKKA, ALL sales are final. 
We do not accept returns or exchanges unless the item you received is damaged, defective, or incorrect.
Pre-order, sale, and clearance items are final sale and cannot be returned or exchanged.

Quality Issues
Please contact us within 3 days of delivery if you receive defective, damaged, or incorrect items.

Proof of Purchase
A valid receipt or order confirmation is required for all returns or exchanges.

Item Condition
Items must be returned in new, unused with original packaging. Used, damaged, or misused items cannot be returned or exchanged. 

How to Contact Us
For any return, replacement, or refund requests, please email our customer service by Email or Wechat:
Email: rikozakka@gmail.com
Wechat: rikozakka002